If you are not satisfied with your purchase we’ll be happy to offer you a refund on merchandise that is returned in its original condition within 60 days of receipt. Exceptions include, but are not limited to personalized products, perishable items, earrings, and customized products made to order.
Damaged Merchandise:
If merchandise is received damaged, you have 5 days from the date of receipt to file a damage claim. Please keep all wrapping materials including interior containers, exterior containers and garment tags. If items are damaged, notify us immediately. Please call Customer Service at 1-866-851-7916
Merchandise Return Policy:
Please call within 60 days of receipt of your order if for any reason you are not satisfied with your purchase. Returns should be shipped prepaid via USPS mail only to the address above along with this form. When the item is received, we will replace it or refund the purchase price (less the shipping and handling costs). This process may take up to 10-14 days depending on the time of year.
Credits:
Credits will be issued in the same method of payment as the original order was paid for eligible items only.
Return/ Exchange of Personalized Items:
All sales are final. Custom and personalized items cannot be accepted for return unless there is a manufacturing error or product defect.
Return Instructions:
1. Complete Return Merchandise Form and enclose in package.
2. Use the Return Shipping Label provided to address your package.
3. Please provide a daytime phone.
4. Securely wrap and send your return PREPAID via USPS mail only.
(Sorry, we cannot accept C.O.D. shipments.) DO NOT SEND YOUR RETURN VIA AN EXPRESS SERVICE REGARDLESS OF THE REASON WHY YOU ARE RETURNING THE ITEM. YOUR SHIPPING FEES ARE NOT REIMBURSABLE. ONLY USPS SHIPPING FEES WILL BE REFUNDED.
5. Please allow approximately 2 weeks for receipt of your exchange order. If returning an item for exchange, please include $5.95 for return shipping.
Contact us:
Hunt Smart | Nite Lite, P.O. Box 8300, Little Rock, AR 72222
Customer Service: 800-648-5483
Operating Hours are 9:00 a.m. to 5:00 p.m. Central Standard Time Monday-Friday.