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Call 1-800-648-5483
or click here to have us call you.
Mon-Sat: 7am - 9pm CST
Sun: 8am - 5pm CST

Customer Service

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Site Map Shipping Rates:

Delivery Method Shipping Time
Super Saver 7 to 10 business days (plus processing time)
Priority Upgrade 3 to 5 business days (plus processing time)
2 Day Air 2 business days (plus processing time)
Next day Air 1 business day (plus processing time)

Continental US Shipping Charges

Total Amount of Order

7-10 Day Super Saver

3-5 Day Priority Shipping



$0.00 - $15.00





$15.00 - $25.00





$25.00 - $35.00





$35.00 - $50.00





$50.00 - $75.00





$75.00 - $100.00





$100.00 - $150.00





$150.00 - $200.00





$200.00 - $250.00










Additional Shipping Information:

Delivery Dates  are quoted in business days, Saturday, Sunday and Holidays are not included.  Orders are typically processed within 24 hours.  Orders that have shipping upgrades to Priority, 2-Day, and Overnight usually process within 12-24 hours depending on the time the order is placed.  See below for more details.

Alaska, Hawaii and Puerto Rico Standard delivery: 7-10 business days, use chart above.

Foreign (outside USA) Freight charges will be applied after the order is processed and the actual shipping charge is determined. Customer will be contacted to approve the final freight charges before the order is shipped. NOTE: Special shipping promotions or discounts do not apply to foreign orders.

Weekend Orders If your order is placed on a Saturday or Sunday it is processed on Monday and typically shipped within 24 hours.

* Personalized items are shipped separately and may require 1-4 weeks to ship. Express Shipping is not available for these items. Any drop ships going to Alaska, Hawaii and Puerto Rico will incur additional shipping.

Shipping Charges are for each address shipped to and include packing, insurance and delivery.

Super Saver Shipping will be delivered within 7-10 business days form the time it ships, excluding personalized items, drop-ship items, and backordered items  Using this option, the package usually delivers by USPS.

Priority Shipping Upgrade orders will usually process within 24 hours and will arrive within 3-5 business days from the time it ships, excluding personalized items, drop-ship items, and backordered items.

2-Day Express And Overnight Express Orders that are placed before 11:30 AM (cst) will ship the same day for in-stock Items.  ONLY 2-DAY and OVERNIGHT  shipping options are guaranteed on time delivery

Outside the USA, customers are responsible for additional duty charges.

Returns & Exchanges

If the item is damaged or defective, please call us immediately for instructions. Damage claims must be filed within 7 days of receipt of goods. Claims for defective items must be made within 7 days upon receipt of goods. Normal wear is not considered a defect.

If the item shipped separately to you by our vendor (drop ship item), please call for instructions. Personalized, shipped separately, items are refunded in the form of a gift certificate equal to the original price paid or a merchandise exchange. These items have a 90 day return period.

If, for any reason, you are not satisfied with any Nitelite purchase, simply return it within 90 days and we will promptly refund the item price, or replace the product free of charge. Returned items should be in original condition. Normal time to process your return is 10-14 days upon receipt of package.

When returning any part of your order, please print and complete this form and enclose with your shipment. Carefully secure the package and the merchandise to prevent damage in transit. When proof of purchase is not available, we refund the most recent price charged for the item in the form of a Gift Certificate. Send package to:

NLC Products Inc.
218 Massengale Road
Clarksville, AR 72830

Please insure your return for the full value and retain all of your postal and insurance receipts. A traceable method of shipping must be used. Any taxes you paid will be refunded. Gift wrapping is not refundable. We do not refund shipping or handling fees unless the return is a result of an error we made or if the item was damaged or defective. WE WILL NOT CREDIT SHIPPING COSTS THAT EXCEED THE ORIGINAL ORDER'S SHIPPING CHARGES: DO NOT SEND YOUR RETURN VIA AN EXPRESS SERVICE. YOUR PACKAGING FEES ARE NOT REIMBURSABLE.

Exchanges are only charged a shipping fee of $5.95.

Payment Options accepts MasterCard, Visa, American Express and Discover for on-line purchases. We also accept Check and Money Orders for orders by mail.

If you prefer to order by mail you may do so by first completing your order on the web site, then click on the "check out" button; this will bring you first to the shipping page and then to the billing information page. After completing the information on these pages, print both pages and mail them with a check, money order or your credit card information to:

P.O. Box 8300
Little Rock, AR 72222
Orders: 1-800-648-5483
Local: 1-479-754-2146
Fax: 1-479-754-5669

Be sure to print a copy for your records.

Redeem a Gift Certificate

Gift certificates can be redeemed during checkout. Any un-used value will be available for your next purchase using the same gift certificate code.